Rewards Hub ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile applications and website.

We collect only the information necessary to provide and improve our services.

a. Personal Information

• Mobile phone number (used for account creation and login via OTP)
• Email address (optional, if provided for support)

b. Usage & Device Information

• Device type and operating system
• App usage data (e.g., features used, interactions)
• Crash and performance data

This information is collected using Firebase Analytics to improve app performance and user experience.

c. Transaction Data

• Purchase amount entered by merchants
• Rewards earned, redeemed, or expired
• Merchant interaction history

We use your information to:

• Create and manage your account
• Enable QR code-based reward transactions
• Track rewards, balances, and transaction history
• Send important notifications (e.g., rewards earned or redeemed)
• Send OTP messages for secure login
• Provide customer support
• Improve app functionality and performance

We do not sell, rent, or trade your personal information.
We only share data in limited situations:

• With merchants you interact with (only relevant transaction details)
• With trusted service providers (e.g., Firebase / Google Cloud) to operate the app
• If required by law or regulatory authorities

Your data is securely stored using Google Firebase (Google Cloud Platform).
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

We retain your data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

We may send:

• Push notifications (e.g., rewards updates, activity alerts)
• SMS messages for OTP verification

You can manage notifications through your device settings.

We use trusted third-party services, including:

• Google Firebase (Analytics, Hosting, Infrastructure)

These services may process data on our behalf but are required to protect your information.

Rewards Hub is designed for general use. However, we do not knowingly collect personal information from children under the age of 13.
If we become aware that such data has been collected, we will take steps to delete it.

As Rewards Hub evolves, additional features such as payments and location-based services may be introduced.
If this occurs, this Privacy Policy will be updated accordingly.

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and associated data

To make a request, contact us at:
📧 support@rewardshub.com.au

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

If you have any questions or concerns about this Privacy Policy:
📧 support@rewardshub.com.au
🌐 https://rewardshub.com/support